Clear answers before you book.

McKenzie House Massage is currently located in McKenzie Towne, Calgary. Exact appointment details are shared privately through the booking process.

Regular hours are Tuesday to Friday from 10:00 AM to 4:30 PM. Saturday, Sunday, and Monday may occasionally be available by request, so clients may text Heather when they need a time outside the listed schedule.

Check the regular ClinicSense schedule first. If no available time works, text Heather and request an earlier opening. She may contact you if a cancellation becomes available or additional appointment times are opened.

Heather starts with a clear conversation about what brings you in, your comfort, pressure preferences, previous massage experiences, focus areas, and what you want from the appointment. Hands-on care begins after that conversation is complete.

Yes. Treatment remains client-led. You can ask for firmer or lighter pressure, a slower or more focused pace, different positioning, or a change in focus at any point.

Yes. Pregnancy, postpartum changes, sports, physical work, stress, youth appointments, comfort needs, and day-to-day changes can all shape how the appointment is approached. Some situations should be discussed with Heather before booking so the right service, timing, positioning, and expectations are clear.

Tell Heather at any point. Clear communication and consent remain part of the appointment, and pressure, positioning, techniques, focus areas, or other parts of the treatment can be adjusted or stopped.

The goal is a professional, calm, thoughtful appointment focused on what you need that day. Heather aims to create a clear, unhurried experience where clients feel heard, comfortable, and able to speak up.

Yes. Your treatment time is respected by your therapist. If you want to arrive, settle onto the table, and enjoy your treatment without conversation, you are welcome to do that. Sometimes we simply need a place to completely unplug and melt; McKenzie House Massage is a safe, comfortable space to do so.

Online booking is available through Heather’s ClinicSense booking page. Clients can view current availability, select a service and duration, and complete their booking online.

No. Massage is the main customizable service. Clients choose the appointment length, and Heather adapts the treatment around pressure preference, focused areas, relaxation goals, pregnancy or postpartum needs, youth needs, comfort, and treatment goals.

Yes. Massage can be adjusted for very light, slow, flowing, or relaxation-focused care, and Sensory Massage is specifically designed around gentler light-touch techniques. Pressure, pacing, positioning, and techniques can always be adjusted according to the client’s comfort.

Child and youth massage should be discussed with Heather before booking. Parent or guardian involvement and consent are required where appropriate. Shorter first appointments may be recommended so younger clients can become comfortable with the space, expectations, boundaries, and treatment style.

Sensory Massage is Heather’s signature professional light-touch service. It may include slow scalp massage, hair brushing or hair play, gentle back scratches, symmetrical tracing, soft neck and shoulder work, arm care, and other calming sensory techniques. Every element is optional and adjusted according to the client’s preferences.

Seasonal Body Renewal is a spa-inspired body-care appointment combining a seasonal scrub, optional dry brushing, private rinse time, and a moisturizing finish.

Cup & Buff combines massage, heated silicone cupping, moving or temporarily parked cups when appropriate, and broad vibration work for clients who prefer a stronger, more active treatment style.

We currently accept direct billing through a wide range of insurance providers and benefit plans. See the Insurance Providers Accepted section for the current provider list. Direct billing availability depends on the client’s individual insurance policy and the insurer’s online system. Clients are responsible for confirming their coverage and for any portion of the treatment cost not covered by their plan.

Preferred payment methods are Debit and E-transfer. Credit cards can also be accepted when needed. Contact Heather before your appointment if credit card is your preferred payment method.

No tipping is expected or accepted. All listed treatment prices are before GST; applicable GST is added to the listed rate.